* Trading is risky. Your capital is at risk
Frequently asked questions
There are several reasons why a withdrawal may fail. Common issues include
- Pending verification of relevant documents
- Incorrect account information, or
- Not following the closed loop principle for deposits and withdrawals.
Irrespective of the reason, please rest assured your funds remain safe in your trading account.
Please contact our Customer Support team and provide your account information for further assistance.
During periods of market volatility, increased transaction traffic may cause payment channels across the industry to become unstable. We recommend making deposits in advance before major market movements to ensure that your account has sufficient funds to support open positions, position maintenance, additional margin, and new trades — helping you avoid missed opportunities due to payment delays.
We also recommend using FXTM’s cryptocurrency withdrawal method. If an onlinebanking withdrawal fails, you can withdraw via cryptocurrency to maximize the stability of your fund transfers and ensure smooth trading.
Since our platform follows the “samemethodin, samemethodout” principle, your first withdrawal must be submitted using the same bank card you used for your initial deposit. When submitting your first withdrawal, please follow these steps:
- Submit your withdrawal request using the same bank card used for your initial deposit.
- Before submitting, make sure you have uploaded and completed the verification of your deposit ereceipt (the receipt must include both the payer’s and payee’s names and account numbers).
- If you have any questions regarding the submission of your ereceipt, please contact our Customer Support team. We will assist you in completing the verification process and your withdrawal submission.
