* Trading is risky. Your capital is at risk.
We’re making some exciting upgrades to our products and services. This means you’ll automatically gain access to our brand-new trading app and account management portal.
We’re also introducing a client loyalty programme – FXTM Rewards – for the very first time, which will make trading with us even more rewarding.
25th – 26th October. We’ll automatically upgrade your service over this weekend. We’ll then share a link so you can download the new FXTM app on Android, IOS or web.
After 26th October, you’ll need your existing email address to log in to our new mobile app and account management portal, so please make sure we have your correct email address on record.
If you need to update your email address, simply log in to MyFXTM and go to My Account > My Profile. Other than that, there’s no action required! We’ll automatically upgrade your service and migrate all your existing open positions, funds and account information.
Yes! Your login details for the MetaTrader desktop platform and MetaTrader app will remain the same to ensure no disruption to your trading.
From 17th October, you won’t be able to open a new trading account or open a new demo account until our new service is launched.
Yes! We’re improving our demo account experience as part of this product upgrade. We’ll therefore close your existing demo account on 18th October, so you can open a new one via our app.
Yes! Your login details for the MetaTrader desktop platform and MetaTrader app will remain the same to ensure no disruption to your trading.
From 7.45pm UTC on Friday 24th October, you won’t be able to log in to your existing MyFXTM portal or FXTM mobile app. This means you won’t be able to deposit or withdraw funds over the weekend, or to transfer funds from your wallet to your trading accounts. Please ensure you have enough funds in your trading accounts to maintain your open positions and cover any additional trading over the weekend. You’ll have access to our new admin portal for funding and withdrawals, plus much more, from 4pm UTC on 26th October.
Yes. You’ll be able to access your trading account via the MetaTrader terminals and trade weekend markets as usual. However, please note that crypto trading will be unavailable from 9pm-10pm UTC on the Friday of the upgrade.
Our new service will have products and support available in English.
At 4pm UTC on Sunday 26th October, you’ll gain full access to the new FXTM app and account management portal. You can then:
- Download the app on Android, IOS or web (we’ll share a link)
- Log in with your email address
- Reset your password for security reasons
- Access all your existing open positions, funds and account information
There’s no need to create a new account.
Yes, they will. However, please note that if you have a swap-free account – among multiple trading accounts with us – the swap-free feature will automatically apply to all of your trading accounts on our new service. You’ll be able to change this setting within your account portal.
We’re also improving our Swap Free terms to make them clearer and more beneficial to you.
We’ll now have Default and Enhanced Swap Free terms which are connected to our Rewards Tiers. Everyone who is Silver tier or below will automatically be eligible for the Default Swap Free terms.
If you’re in our Gold tier or higher, you’ll be able to enjoy our enhanced terms automatically and instantly.
| Instrument | Default Swap Free | Enhanced Swap Free |
|---|---|---|
Indices (top 5 only †) | 7 days | 7 days |
Crypto (top 2 only ‡) | 1 days | 1 days |
FX Majors | 3 Day | 7 Day |
FX Minors | 3 Day | 7 days |
Spot Metals | 3 Day | 7 Day |
US Stock CFDs | Unavailable | 3 Day |
- † US500, US30, GER40, JAP225, NAS100
- ‡ BTC, ETH
Corporate account holders Swap Free terms will remain unchanged.
For more details, click here.
No. To make your life easier, all deposits on our new service will go directly into your trading account instead of a wallet. If you hold any funds in a wallet prior to the migration, we’ll migrate these along with your account. You can transfer these funds straight into your trading account.
No, we won’t. If you want to keep copies of your old statements from your My Account history, please download them by 24th October. However, please note that your trade history will be available as normal via the MetaTrader platform.
FXTM Rewards is our brand-new client loyalty programme that’s designed to make trading with us even more rewarding.
You’ll earn points for trading and move up through the account tiers to unlock exclusive perks. You can also redeem reward points directly for cash. The more you trade, the more you can earn, with no limit!
Corporate accounts are not eligible to receive FXTM Rewards.
Any previous promo codes or discounts will be replaced by our new FXTM Rewards programme.
The new and improved FXTM app puts market opportunities at your fingertips! Straight from your phone, you’ll be able to:
- Seamlessly create accounts, fund, trade, and manage your positions
- Trade in one tap from integrated Acuity Trade Signals
- Dig deeper into price movements with advanced charts
- Get ahead of opportunity with market news and expert analysis
- Take a welcome tour to familiarise yourself with its key features
