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FAQ

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Q:
Where should I enter my Taxpayer Identification Number (TIN) on MyFXTM?
A:

Follow these steps to enter your TIN on MyFXTM:

  • Log into your dashboard
  • Click on ‘My Profile’
  • Scroll down to the bottom right of the page
  • See the section ‘Tax Identification Number’
  • Enter your TIN in the field
  • Save your changes by clicking ‘Submit’

If you don’t have a TIN, you’ll have to give the reasons as to why not, considering your local tax laws and CRS regulations.

Q:
What does the error ‘This number/email was registered in the past’ mean?
A:

If you get this message, it means that your number or email was already used to register with FXTM.

If you’ve forgotten your password, you can follow the steps to create a new password here.

While you can only open one MyFXTM account, you can open multiple trading accounts and access a range products and services in MyFXTM.

Q:
¿Qué significa el error "Este número/correo electrónico se registró en el pasado"?
A:

Si recibe este mensaje, significa que su número o correo electrónico ya se utilizó para registrarse en FXTM.

Si ha olvidado su contraseña, puede seguir los pasos para crear una nueva contraseña aquí.

Si bien solo puede abrir una cuenta MyFXTM, puede abrir varias cuentas de trading, y acceder a una variedad de productos y servicios en MyFXTM.

Q:
How can I reset my MyFXTM password?
A:

You can reset your password in 3 simple steps:

  1. Enter your MyFXTM ID or email
  2. Enter PIN
  3. Enter new password.

Please make sure that you keep your password in a safe place and don’t disclose it to any third parties.

Q:
How do I become a verified client?
A:

Once you become a verified client, you’ll have access to all of FXTM’s products and services. Verify your profile by uploading clear, color copies (mobile photo or a scan) of the following documents:

  1. Proof of identity – passport, national identity card or driving license
    (if your identification document also states your correct residential address, then an additional proof of address document might not be required.)
  2. Proof of address – bank/card statement or utility bill. Examples of documents which can be provided are:
    Water/gas/electric/internet/telephone bill.
    Residency certificate or tenancy contract.
Q:
What are your trading account minimum deposits?
A:

Advantage: $/€/£ 500

Advantage Plus: $/€/£ 500

Q:
What deposit/withdrawal methods do you offer?
A:

FXTM offers a variety of payment methods including credit and debit cards, e-Wallets, crypto, Bank Wire transfers and local payment solutions.

We don’t accept cash deposits.

Q:
Where can I find the status of my deposit/withdrawal/internal transfer?
A:

You can find full details on your transactions in MyFXTM by following the steps below.

  • Go to ‘Transaction History’.
  • Find the relevant transaction.
  • Click on the transaction ID number.
Q:
Why can’t I log in to my trading account?
A:

Go to the ‘Accounts Overview’ section from within MyFXTM.

Click on the arrow next to the ‘Deposit’ button on the account you’d like to change the password for and select ‘Change trading password’.

Click ‘Next’ and enter the PIN sent via email or SMS to the relevant fields.

Create your new password and click ‘Submit’.

Q:
What are your live/demo account server addresses?
A:
Account Type LIVE DEMO
Advantage MT4 Account
  • ForexTimeFXTM-ECN
  • dc1.mt4ecn.forextime.com
  • dc2.mt4ecn.forextime.com
  • dca1.mt4ecn.forextime.com:444
  • ForexTimeFXTM-ECN2
  • dc1.mt4ecn2.forextime.com
  • dc2.mt4ecn2.forextime.com
  • ForexTimeFXTM-ECN-demo
  • dc1.mt4ecn-demo.forextime.com
  • dc2.mt4ecn-demo.forextime.com
  • dca1.mt4ecn-demo.forextime.com:444

Advantage MT5 Account

*Not available for residents of the United Kingdom.

  • ForexTimeFXTM-Live01
  • dc1.mt5-live01.forextime.com
  • dc2.mt5-live01.forextime.com
  • ForextimeFXTM-Demo01
  • dc1.mt5-demo01.forextime.com:443
  • dc2.mt5-demo01.forextime.com:443
Advantage Plus MT4 Account
  • ForexTimeFXTM-ECN-Zero
  • dc1.mt4ecn-zero.forextime.com
  • dc2.mt4ecn-zero.forextime.com
  • dca1.mt4ecn-zero.forextime.com:444
  • ForexTimeFXTM-ECN-Zero-Demo
  • dc1.mt4ecn-zero-demo.forextime.com
  • dc2.mt4ecn-zero-demo.forextime.com
  • dca1.mt4ecn-zero-demo.forextime.com:444

Advantage Plus MT5 Account

*Not available for residents of the United Kingdom.

  • ForexTimeFXTM-Live02
  • dc1.mt5-live02.forextime.com:443
  • dc2.mt5-live02.forextime.com:443
  • ForexTimeFXTM-Demo02
  • dc1.mt5-demo02.forextime.com:443
  • dc2.mt5-demo02.forextime.com:443
Stock CFDs Account Same as for Standard MT4 Account