What currency can I open an account in?
What currency can I open an account in?
In EUR, GBP or USD. Residents of Nigeria can also open a trading account in NGN.
How many trading accounts can I open?
How many trading accounts can I open?
As many as you wish.
What type of trading account did I open?
What type of trading account did I open?
In the Accounts Overview section in MyFXTM you can see all your live, demo and investment accounts and wallets.
Can a friend/ family member trade for me?
Can a friend/ family member trade for me?
No. Only the person who registers for the account can trade.
How can I open a new Live/Demo account?
How can I open a new Live/Demo account?
- Select 'My Accounts' tab within MyFXTM.
- Click ‘Open New Account’ and choose the type of account you want to open.
- Fill in the required details and click ‘Open Account’.
Why did my deposit end up in a Wallet instead of my trading account?
Why did my deposit end up in a Wallet instead of my trading account?
Funds are deposited to your wallet in the following cases:
a. You selected your wallet instead of your trading account when filling out your request.
b. If you didn’t specify the trading account number in your transfer request when submitting a bank-wire.
If you wish to transfer funds from your wallet to your account, please click here.
Why was my internal transfer declined?
Why was my internal transfer declined?
- Insufficient free margin.
- You have a bonus on your account.
What should I do if I don’t receive my E-wallet /Local payment withdrawal?
What should I do if I don’t receive my E-wallet /Local payment withdrawal?
If you don’t receive your withdrawal, please email our Back Office department for more information.
What should I do if I don’t receive my Bank Wire deposit/withdrawal?
What should I do if I don’t receive my Bank Wire deposit/withdrawal?
If you haven’t received your funds in more than 5 business days you should email our Back Office department requesting a swift copy. Your bank will then be able to track your withdrawal.
What should I do if I don’t receive my Credit/Debit Card deposit/withdrawal?
What should I do if I don’t receive my Credit/Debit Card deposit/withdrawal?
If you haven’t received your funds in more than 10 business days, you should email our Back Office department requesting an ARN (acquiring reference number). Your credit/debit card provider will then be able to track your withdrawal.
