If your e-wallet has already been verified, your withdrawal will be processed automatically, some transactions may take longer time if we need to take extra care to process. Feel free to contact Customer Support for further assistance
If this is your first withdrawal, you should ensure that the withdrawal is made to the same card used to make your initial deposit.
Yes, as long as you have sufficient free margin on your account to cover the withdrawal and any extra fees that may occur.
You can calculate your free margin here.
Please email us an official document from the card issuer stating that the card was cancelled or lost and we will then advise you how to proceed.
All withdrawal requests are processed by our Back Office Department within 24 hours. However, the time required for the funds to be transferred to your account will depend on the payment method used.
Withdrawals must be made in proportion to the deposits according to the payment method used.
Your withdrawals must be transferred to the same card, e-wallet, bank account used for deposit.
Example:
Initial deposit – 600 USD – Credit Card *3333
2nd deposit – 300 USD – Skrill
Total deposited: 900 USD
Initial withdrawal – 200 USD – must be made using Credit Card *3333
2nd withdrawal - 500 USD – 400 USD must be withdrawn using Credit Card *3333 and 100 USD must be withdrawn using Skrill.
Total withdrawn: 700 USD
In some cases, Credit Card withdrawals can only be made within 12months of the initial deposit.
This might be due to additional charges made by your payment provider/bank. Please provide us with the payment confirmation showing the charges we will reimburse accordingly.
For step-by-step information on how to deposit using local payment solutions, please contact your dedicated Account Service Manager.
If this is your first deposit, after completing the steps outlined in ‘How to deposit funds into my account?’ you will need to upload or email a screenshot of your WebMoney account showing the following.
