If your deposit was declined, there should be an email in your inbox explaining the reasons for the decline.

You can also check the status of your deposit/withdrawal in MyFXTM .

Internal transfers are processed within minutes. If you experience any delay, please contact our Back Office department.

1. Go to the Withdraw Funds page of the ‘My Money’ section in MyFXTM.
2. Select the IB Transfer payment method and click ‘Withdraw’.
3. Select the wallet or trading account you would like to withdraw from and deposit to and specify the amount. Then click ‘Confirm’.
4. 'Select reason for withdrawal and click 'Confirm'.

No, all internal transfers are free.

However, if the currency between the two accounts differs then the funds will be converted based on the FXTM exchange rates on the day the funds are credited to the account.

• You can only make internal transfers between your own trading accounts
• Transfers can only be made in the currency of those accounts.
• There are no minimum/maximum limits to internal transfers.
• If you have a bonus on the account, then according to the Terms and Conditions of the bonus we may have to cancel it. If this is the case, we will send an email asking you to confirm if you want to proceed with your request.

1. Go to the ’Internal Transfers’ page within the ‘My Money’ section in MyFXTM.
2. Select the account you wish to transfer funds from and to, the amount and click ‘Confirm’.

You can cancel your request in MyFXTM in the ‘Transaction History’ tab under the ‘My Money’ section by clicking ‘Cancel’.

You need to ensure that you have already made a deposit using this method.

If this is your first withdrawal, you should ensure that the withdrawal payment is made to the same bank account used to make your initial deposit.

You will also need to provide the following via upload or email:

• Bank name
• Bank account number
• Province and City
• Your name (this should be written in Chinese characters)

In order to withdraw you will need to verify your bank account by uploading bank statement showing:

• Account holder’s name (this should match the name used during registration).
• Account number.