Your request was possibly declined because of one of the reasons below:

• Insufficient balance.
• No trading activity since last deposit.
• Incorrect details.
• Insufficient free margin to cover open positions.
• Payment method used for withdrawal is different from the one used to deposit.
• Withdrawal amount exceeds deposit amount (Credit/Debit Cards).
• Withdrawal doesn’t cover payment system charges.
• Additional information requested was not provided.
• Third-party transfer request.
• Name was written in English (China Union Pay).

If you need any further clarification please contact your Account Service Manager, Customer Support or Back Office.

Your request might have been declined because of one of the reasons below:

• Card not active for online activity
• Payment declined by card issuer
• 3D security (Credit/Debit Card)
• Incorrect card details
• Invalid verification code (Neteller)
• System Error
• Invalid email/user name (E-wallets)
• Closed account
• Wrong account number
• Incorrect currency (Bank – wire)
• Wrong purpose of payment (Bank – wire)
• Transaction rejected by bank
• Incorrect recipient name (Bank – wire)
• Third party transfer. (Local payment)
• Invalid recipient information.
• Payment not accepted.

If you need any further clarification please contact your Account Service Manager, Customer Support or Back Office.

If your deposit was declined, there should be an email in your inbox explaining the reasons for the decline.

You can also check the status of your deposit/withdrawal in MyFXTM .

Internal transfers are processed within minutes. If you experience any delay, please contact our Back Office department.

1. Go to the Withdraw Funds page of the ‘My Money’ section in MyFXTM.
2. Select the IB Transfer payment method and click ‘Withdraw’.
3. Select the wallet or trading account you would like to withdraw from and deposit to and specify the amount. Then click ‘Confirm’.
4. 'Select reason for withdrawal and click 'Confirm'.

No, all internal transfers are free.

However, if the currency between the two accounts differs then the funds will be converted based on the FXTM exchange rates on the day the funds are credited to the account.

• You can only make internal transfers between your own trading accounts
• Transfers can only be made in the currency of those accounts.
• There are no minimum/maximum limits to internal transfers.
• If you have a bonus on the account, then according to the Terms and Conditions of the bonus we may have to cancel it. If this is the case, we will send an email asking you to confirm if you want to proceed with your request.

1. Go to the ’Internal Transfers’ page within the ‘My Money’ section in MyFXTM.
2. Select the account you wish to transfer funds from and to, the amount and click ‘Confirm’.

You can cancel your request in MyFXTM in the ‘Transaction History’ tab under the ‘My Money’ section by clicking ‘Cancel’.

You need to ensure that you have already made a deposit using this method.