Documents required from Indian clients.

Submitted by Bhupesh.Belchandan on
Documents required from Indian clients.

Please provide one of the following combinations of documents:

  • PAN Card & proof of address document issued within the last 6 months (bank/card statement or utility bill),
  • Driving License stating your residential address,
  • Passport (photo page & address page),
  • Aadhaar Card (front & back) stating your residential address,
  • Voters Card (front & back) stating your residential address.

Documents required from Nigerian clients.

Submitted by Bhupesh.Belchandan on
Documents required from Nigerian clients.

You’ll need to provide one of the following combination of documents:

  • National ID Card (front & back) stating your residential address.
  • Driving License stating your residential address.
  • Voters Card stating your residential address.
  • Passport & bank statement issued within the last 6 months.
  • National ID Slip & Age Verification (such as Birth Certificate or Declaration of Age).

If the National ID Slip states your residential address, then no other documents are needed. If not, please also provide us with a bank statement issued within the last 6 months.

What can I do if none of my bills are in my name?

Submitted by Bhupesh.Belchandan on
What can I do if none of my bills are in my name?

You have the following options:

  • If the ID document that you have already uploaded states your current address, then no other document is required.
  • You can provide a bank/card statement, residency certificate, mobile phone bill or tenancy contract.
  • You can provide an additional ID document stating your current address.
  • You can also provide us with a Proof of Residence document that is issued in the name of your landlord, parent or spouse. Please specify whose name the Proof of Residence document is in when uploading the document to MyFXTM.

If you have any questions, please ask us at [email protected]

I’m getting an error while trying to upload my documents. What should I do?

Submitted by Bhupesh.Belchandan on
I’m getting an error while trying to upload my documents. What should I do?

Please check the following before uploading:

  • That the size of your document does not exceed 25MB.
  • That the file is in one of the following formats: gif, jpg, tiff, png, doc, docx and pdf.

If the error message persists, trying clearing your cookies and cache or switching to another browser. If you still continue to have issues, send your documents to [email protected] and we’ll sort it for you.

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