Forextime Ltd, Forextime UK Ltd and Exinity Limited are the three entities under the FXTM brand. All entities are licenced and regulated in multiple jurisdictions around the world and offer corresponding products and services.

Exinity Capital East Africa Limited is regulated by the Capital Markets Authority of Kenya under license number 135.

Yes. FXTM is a registered brand name of Exinity Limited, regulated by the Financial Services Commission of Mauritius with license number C113012295.

Exinity Capital East Africa Limited is regulated by the Capital Markets Authority of Kenya under license number 135.

You can find out more in our Licensed Broker page.

Trading with a regulated broker ensures:

• Transparency.
• Security.
• Accountability.
• We only work with reputable financial institutions and liquidity providers.
• Strict anti-money laundering procedures.

You can contact our Customer Support Department with any questions you might, from registration, to downloading your platform, to accessing MyFXTM.

Monday to Friday: 24 hours

Saturday: 11:00-16:00

Sunday: 12:00-20:00

(GMT+2/GMT+3 during Daylight Saving Time)

You can contact us by calling +44 203 734 10 25, via Live Chat, or by email [email protected].

Go to the ‘Accounts Overview’ section from within MyFXTM.

Click on the arrow next to the ‘Deposit’ button on the account you’d like to change the password for and select ‘Change trading password’.

Click ‘Next’ and enter the PIN sent via email or SMS to the relevant fields.

Create your new password and click ‘Submit’.

You can find full details on your transactions in MyFXTM by following the steps below.

• Go to ‘Transaction History’.
• Find the relevant transaction.
• Click on the transaction ID number.

FXTM offers a variety of payment methods including credit and debit cards, e-Wallets, crypto, Bank Wire transfers and local payment solutions.

We don’t accept cash deposits.

Advantage: $/€/£ 500

Advantage Plus: $/€/£ 500

Once you become a verified client, you’ll have access to all of FXTM’s products and services. Verify your profile by uploading clear, color copies (mobile photo or a scan) of the following documents:

1. Proof of identity – passport, national identity card or driving license
   (if your identification document also states your correct residential address, then an additional proof of address document might not be required.)
2. Proof of address – bank/card statement or utility bill. Examples of documents which can be provided are:
   Water/gas/electric/internet/telephone bill.
   Residency certificate or tenancy contract.

You can reset your password in 3 simple steps:

1. Enter your MyFXTM ID or email
2. Enter PIN
3. Enter new password.

Please make sure that you keep your password in a safe place and don’t disclose it to any third parties.