Once you become a verified client, you’ll have access to all of FXTM’s products and services. Verify your profile by uploading clear, colour copies (mobile photo or a scan) of the following documents:

1. Proof of identity – passport, national identity card or driving license.

   If your identification document also states your correct residential address, then an additional proof of address document might not be required. We’ll let you know.

2. Proof of address – bank/card statement or utility bill, issued no longer than 3 months ago. Examples of documents which can be provided are:

   • Water/gas/electric/internet/telephone bill.
   • Residency certificate.

To customize your subscriptions, visit the Manage Subscriptions page in MyFXTM. You won’t be able to unsubscribe from necessary communication about your trading activity.

You can amend your residential address by sending us an email with a copy of your proof of residence document attached. We will then update your profile as soon as possible.

You can find details on acceptable proof of residence documents here.

To change your email address or phone number, please access your User Profile page in MyFXTM, click ‘Change’ under the ‘Actions’ column and follow the steps.

You can amend your name by sending us an email to [email protected] explaining why you wish to change it and attaching a copy of your identity document. We will then contact you about the status of your request.

You can change your password in 3 simple steps:

1. Request PIN
2. Enter PIN
3. Enter new password.

You can reset your password in 3 simple steps:

1. Enter your MyFXTM ID or email
2. Enter PIN
3. Enter new password.

Make sure that you keep your password in a safe place and do not disclose it to any third parties.

In the email you received shortly after your registration. If you didn’t get this email, please use the password reset service.

A PIN (Personal Identification Number) is needed to confirm any request to open an account or change password. Your PIN will be sent via both email and SMS, you will need to enter one of the PINs in order to proceed.

If you get this message then it means that your number or email was already used to register with FXTM.

If you’ve forgotten your password, you can follow the steps to creating a new password here.

You’re only able to open one MyFXTM account. You can open additional trading accounts and access other products and services in MyFXTM.