Once you upload all your documents, it can take up to 10 minutes (during working hours) to 24 hours to verify your profile.

Please check the following before uploading:

• That the size of your document does not exceed 25MB.
• That the file is in one of the following formats: gif, jpg, tiff, png, doc, docx and pdf.

If the error message persists, trying clearing your cookies and cache or switching to another browser. If you still continue to have issues, send your documents to [email protected] and we’ll sort it for you.

Once you become a verified client, you’ll have access to all of FXTM’s products and services. Verify your profile by uploading clear, colour copies (mobile photo or a scan) of the following documents:

1. Proof of identity – passport, national identity card or driving license.

   If your identification document also states your correct residential address, then an additional proof of address document might not be required. We’ll let you know.

2. Proof of address – bank/card statement or utility bill, issued no longer than 3 months ago. Examples of documents which can be provided are:

   • Water/gas/electric/internet/telephone bill.
   • Residency certificate.

To customize your subscriptions, visit the Manage Subscriptions page in MyFXTM. You won’t be able to unsubscribe from necessary communication about your trading activity.

You can amend your residential address by sending us an email with a copy of your proof of residence document attached. We will then update your profile as soon as possible.

You can find details on acceptable proof of residence documents here.

To change your email address or phone number, please access your User Profile page in MyFXTM, click ‘Change’ under the ‘Actions’ column and follow the steps.

You can amend your name by sending us an email to [email protected] explaining why you wish to change it and attaching a copy of your identity document. We will then contact you about the status of your request.

You can change your password in 3 simple steps:

1. Request PIN
2. Enter PIN
3. Enter new password.

You can reset your password in 3 simple steps:

1. Enter your MyFXTM ID or email
2. Enter PIN
3. Enter new password.

Make sure that you keep your password in a safe place and do not disclose it to any third parties.

In the email you received shortly after your registration. If you didn’t get this email, please use the password reset service.